"The families who navigate eldercare best aren't the ones who know the most— they're the ones who called Advocate first."
Not one advisor. A full team.
Legal, clinical, financial, and logistical expertise — assembled because eldercare crises don't respect specialization boundaries.
180+
Transitions Managed
11
Avg. Days Saved
<4%
Readmission Rate
Clinical Transitions
Dr. Patricia Reeves
Clinical Care Specialist
"When the discharge planner says 'subacute rehab,' I make sure we know exactly what that means for your parent's recovery — and what it will cost if the plan fails."
Case Summary — Redacted
Client [redacted], 81, discharged after hip replacement. Family in Phoenix, patient in Pittsburgh. Facility recommended by hospital had three infection citations in prior 18 months.
Negotiated placement at a 5-star CMS facility 4 miles further. Coordinated physical therapy schedule, arranged medication reconciliation, and established weekly check-in protocol.
"I had been on hold with Medicare for three days. Advocate resolved it in one afternoon. I cried when I got the callback."
Deborah S.
Daughter, Chicago IL · Medicare Appeal Case
94%
Appeals Won
$34K
Avg. Recovery
260+
Cases Handled
Legal & Benefits
James Whitfield, JD
Elder Law & Benefits Advocate
"Medicare has 90 days of appeals windows most families never use. I've recovered an average of $34,000 per case in improperly denied claims."
Case Summary — Redacted
Client [redacted], 78, denied skilled nursing coverage after 20 days. Insurer cited "plateau in progress." Family had received no written notice of rights.
Filed Immediate Advocacy Request, obtained independent medical review. Coverage restored for full 100-day benefit period. $41,200 in costs reversed.
"My mother's discharge planner gave us 48 hours. I called Advocate at 9pm and had a plan by morning. That's not a service — that's a lifeline."
Thomas A.
Son, Remote · Post-Hospital Transition
210+
Families Planned
$4,200
Avg. Monthly Savings
98%
Medicaid Approvals
Financial & Medicaid
Sandra Okonkwo, CFP®
Senior Financial Planner
"Most families have 72 hours to make a financial decision that affects the next five years of care. I make sure those 72 hours don't cost them their parent's house."
Case Summary — Redacted
Client [redacted], 84, memory care required. Assets slightly above Medicaid threshold. Adult children unaware of spend-down rules or 5-year lookback implications.
Developed compliant spend-down strategy, restructured exempt assets, filed Medicaid application. Monthly out-of-pocket reduced from $7,800 to $1,200.
Every dimension of the eldercare maze.
Most families encounter 4–6 of these simultaneously. We handle all of them.
Placement Navigation
We read facility inspection reports so you don't have to. Every CMS star rating, every citation, every staffing ratio — reviewed before we recommend.
Contract Review
Assisted living contracts average 28 pages. We flag the arbitration clauses, the discharge triggers, and the fee escalation language before you sign.
Medicare Appeals
Denied claims, improper discharges, coverage gaps — we file the paperwork and attend the hearings.
Care Transitions
Hospital to rehab to home to memory care — each transition carries risk. We coordinate the handoffs that fall through cracks.
Employer Programs
HR leaders: we offer structured eldercare navigation as a workforce benefit. Reduce absenteeism, retain caregiving employees.
You don't have to figure this out alone.
The families who come to us earliest navigate care transitions with less stress, fewer financial surprises, and better outcomes for their parents. The first call is free.